Terms and Conditions


These terms and conditions will apply when you access our website: www.marqueesole.com. Before proceeding, we ask you to read and accept these terms and conditions. Please note that by using www.marqueesole.com you will be deemed to have agreed and accepted the terms and conditions contained herein.


Use of Site

Marqueesole.com may currently only be used as a shopping resource or to conduct on-line communications. You may not distribute or commercially exploit the site or any part of its content (whether by reproduction, retransmission, dissemination, sale, broadcast, circulation, republication, amendment, re-delivery using "framing" or similar technology or otherwise). Any use of the on-line communication features of this site may only be used for lawful purposes and you may not post or transmit any material which is objectionable (whether harmful, threatening or otherwise); Marqueesole.com reserves the right (but without the obligation or liability) to prohibit or remove any such material.


Disclaimer

AMarqueesole.com and its content are provided on an "as is" basis without warranties of any kind, whether express or implied (except only as may be implied by applicable law). Marqueesole.com is only providing a venue for the sale of products on its site and shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages (including damages for loss of profit or intangible loss related to your use of the site or use of any of the products purchased at its site). Please read all information, warranties or warnings provided by the manufacturer owner or seller of the products on or in the product packaging and labels before using any product purchased on Marqueesole.com. Marqueesole.com shall not be liable for the accuracy, fitness for a particular purpose or quality of such products or reliability of any information provided by any manufacturer owner or seller of such products and it is your responsibility to evaluate such information.
Although Marqueesole.com uses reasonable efforts to have the colors of the images of its merchandize displayed as accurately as possible on the site, we do not warrant that the color will be accurately displayed by your monitor.


Indemnity and Limitation of Liability

You agree to indemnify, defend and hold harmless Marqueesole.com from and against all losses, expenses, damages and costs (including reasonable legal fees) arising from any breach of these Terms of Use or any other activity by you in connection with your use of the site. You further agree that Marqueesole.com shall not be held liable howsoever for your use of the site and you agree to waive all claims that you may have against Marqueesole.com for any loss or damages you may sustain in connection with your use of the site. In the event that this disclaimer is unenforceable, the total liability of Marqueesole.com, if any, for losses or damages shall not exceed the fees you paid for the particular service or product upon which liability is based.


Links to other sites

Occasionally, Marqueesole.com may make available a link to a third party's web site. These links will let you leave Marqueesole.com. The linked sites are not under Marqueesole.com control and Marqueesole.com is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. Marqueesole.com is not responsible for webcasting or any other form of transmission received from any linked site. Marqueesole.com provides the links only as a convenience. Marqueesole.com does not endorse the site or its use or contents.


Policy Changes

Marqueesole.com reserves the right to change the content, presentation, performance, user facilities and availability of any part of www.marqueesole.com at our sole discretion and without notice. It is your responsibility to refer to and update yourself in relation to any changes made. They will come into effect immediately upon posting by us.


Copyright

All content included in Marqueesole.com, such as text, graphics, logos, button icons, images, and video clips, is the property of www.marqueesole.com or its content suppliers and protected by International copyright laws. The compilation (meaning the collection, arrangement and assembly) of all content on the Site is the exclusive property of www.marqueesole.com and protected by International copyright laws. Permission is granted to electronically copy and print hard copy portions of the Site for the sole purpose of placing an order on the Site or using the Site as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content of the Site is strictly prohibited.


Privacy

The security of your personal information is important to us. When you enter sensitive information, such as credit card number on our site, we encrypt that information using secure socket layer technology (SSL). www.marqueesole.com collects customer info so that we can process your orders as efficiently as possible. We respect your privacy and assure you that we will maintain and use this information responsibly. Personal information that you provide to us directly is maintained in private files on our secure web server and our internal systems. www.marqueesole.com does not sell or release your email address or any other information to any other parties.
If you have any questions about security on our Web site, you can send us an email: info@marqueesole.com


Marqueesole.com is strongly committed to protecting your privacy. We use the personal data we collect on the site for various purposes. Use of such personal data will help us to add more products and services of interest to you and also to ensure that your shopping experience with us is an enjoyable and personalized one. Please read on for more details on our policies and practices in relation to personal data:

Our Pledge:

We pledge to meet fully, and where possible exceed, in complying with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong). In doing so, we will ensure compliance by our staff with the strictest standards of security and confidentiality.


What information do we collect, and how do we use it?

Types of personal data that may be collected or held by us include:
  1. name;
  2. contact details including telephone number, fax number, address, email address, pager number, etc.;
  3. identity card number;
  4. occupation;
  5. age;
  6. nationality;
  7. marital status;
  8. education level;
  9. monthly income; results, records and accumulative progress from visiting interactive content;
  10. inquiries, suggestions or opinions;
  11. interests and preferences;
  12. computer operating system and details of internet service providers;
  13. credit card number if you place an order with us.

We collect personal data about you from various types of sources and hold such personal data for the following purposes:
  1. sending information in relation to our products and services, activities, competitions, promotions and events;
  2. marketing and promotional purposes for us, our vendors and business partners and other selected companies;
  3. joint marketing schemes with other parties;
  4. customizing the advertising and content you visit so as to streamline your shopping experience at our site and to provide personalized marketing and promotional information;
  5. fulfilling your orders for products and services, order processing and payment clearing;
  6. responding to your inquiries;
  7. membership registration and offering benefits and privileges;
  8. collecting statistical information, conducting analysis and providing anonymous reporting for internal and external clients;
  9. conducting surveys relating to our customers, products or services;
  10. evaluation and further enhancement of our products and services;
  11. fulfilling any purpose directly related to the above purposes.

The provision of such personal data is voluntary.


Cookies:

We use cookies in order to improve your shopping experience when you visit Marqueesole.com. Cookies are small pieces of information that your web browser stores on your computer when you visit a website. Our cookies let us personalize your visits to Marqueesole.com and recognize you when you return. Information collected from these cookies may be used for the purposes laid out above in this privacy policy.
Most browsers automatically accept cookies. You can disable cookies on your computer by indicating this in the preferences or options menus in your browser. If you disable cookies, you will not be able to shop at Marqueesole.com but will still be able to visit selected areas of the site.


Ordering information:

When you place an order with Marqueesole.com you will be asked to provide details such as credit card number and shipping address. This allows us to process and fulfill your order and to notify you of your order status.


Protection of Information:

Credit card online payment service is provided by PayDollar. Customers' payment details are securely transmitted to the acquiring bank, card and payment companies for real-time transaction authorization using Extended Validation Certificates (EV) SSL transaction encryption.


Sharing of Information

All personal data you give us is kept confidential and protected, but we may provide such personal data to the following parties for the same purposes as laid out above in this privacy policy:
  1. our subsidiaries, associated companies and other related companies;
  2. our vendors and business partners;
  3. parties which assist us in carrying out the purposes laid out above in this privacy policy;
  4. parties which participate in joint marketing scheme with us;
  5. any agent, contractor or service provider who provides administrative, order processing, payment clearing, credit reference, debt collecting or other services necessary to the operation of our business;
  6. any person to whom we are, in our belief in good faith, under an obligation to make disclosure as required by any applicable law

Marqueesole.com may also provide aggregate statistics about our customers, sales; traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personal data that uniquely identifies an individual.
Marqueesole.com does not sell, trade, give away or rent your personal data to others apart from those parties mentioned above. We may decide to do so with trusted third-party partners in the future, but you can instruct us not to. We will not sell or disclose any personal data that identifies you to any third party apart from those mentioned above without your approval.


Your consent

By using our website, you consent to the collection and use of your personal data in a manner consistent with these privacy guidelines. If we decide to change our privacy policy, we will post those changes on this page, so you will always be aware of our policies and practices in relation to personal data.


Further Information:

If you have questions about this statement, please contact one of our customer care representatives. You may contact our customer service representatives via e-mail to: info@marqueesole.com.


Security

PayDollar is a leading, secure and reliable international payment service provider to banks and online merchants since 2000. Customers' payment details are securely transmitted to the acquiring bank, card and payment companies for real-time transaction authorisation using 256-bit Extended Validation Certificates (EV) SSL transaction encryption. PayDollar supports CVV/CVC check as well as 3-D secure authentication of Visa and MasterCard namely: Verified By VISA, MasterCard SecureCode for added security protection for both customers and merchant.


Payment Methods


All prices are in USD unless otherwise indicated.

We only accept payments via PayPal and credit cards on international orders.
We only accept payments from PayPal accounts that are either verified or with confirmed address.
Order will be cancelled and refunded within 48 hours if the payment A/C does not meet the above requirement.


Exchange, Refund, and Order Cancellation

All sales are final. No returns or exchanges except for incorrect items or sizes sent.
Buyer is responsible for all shipping charges involved on returning items for size exchange.
25% value of the order (except shipping and handling fees) will be charged upon order cancellation.
If you have a PayPal account, refund will be returned to your account immediately.
If you do not have a PayPal account and made payment by credit card, refund will be return to your credit card account via bank. This may take up to 30 days to show up on your statement.
If your payment is made by eCheck, refund will only be returned after the eCheck cleared.


Refund policy

Please note that before providing a refund for any returned product we will first verify its condition. All Non-returnable items will neither receive refund nor return to you.
Marqueesole.com regrets that we do not refund original shipping and handling fees with the return. We can only refund the total value of products. And if your order was placed with a promotion code or free gift, you must return them together in order to have the refund. Otherwise, original price of the product will be deducted from the refund.


Title of Products, Documents and Fees to Import

All title of products will be passed to customer when order is dispatched by HongKongpost.com. HongKongPost.com will deliver the products according to customer’s instructions. For many international shipments you may be required to pay customs and duties, obtain certain license or apply for registration of your purchased products in your own country to receive delivery of your package. The customs charge and/ or import regulation is determined completely by the government of your country, and as such we have no control over those costs or regulations. As such, Marqueesole.com will not pay, nor be held responsible, for such costs or arrange for application of import license. By continuing with you order you agree to be responsible for any customs or duties incurred as a result of your country's customs and duties regulations as well as obtaining any import registrations or license required for the products you are purchasing. If the package is rejected by the customs of your home country or otherwise and returned to Marqueesole.com you will be responsible for the return shipping charges and a re-stocking fee of 25% of the total product purchase price.


Shipping Terms
  • We practice a 3-business-day grace period on all orders received before shipping them out. The grace period allows PayPal to have sufficient time on the transaction verification process.
  • All orders are shipped by Hong Kong EMS Speed Post with online tracking number; please visit www.hongkongpost.com for more information.
  • All orders will only be shipped to the confirmed shipping address provided by PayPal. Please make sure the address is correct and up-to-date.
  • All orders paid by eCheck will be shipped after the eCheck payment has been cleared.
  • Maximum quantity per shipment: 4 items.
  • Multi-item orders involving Current Item(s) and Pre-Order Item(s) will be shipped in the same parcel after the pre-order period.
  • Shipping charge is good for one single shipment only. The same shipping charge is required for resending returned parcel.


Packaging

All orders will be double box shipped.


Customs

All outgoing parcels will be marked as gifts at low value. Delivery Standard excludes day of posting and time spent on customs clearance. No refunds, returns or exchanges on all items subject to customs charges, import taxes/ tariffs/ duties, customs seizures/confiscations.


Tracking

Online tracking number will be provided to customers to track the delivery status after parcels are posted. Tracking numbers will be updated on PayPal and sent to your PayPal account’s email. Please make sure that your email address is valid, otherwise, you will not receive the tracking information.


After Shipment

Tenant’s presence at the shipping address is required for signing of parcel during delivery. Two delivery attempts will be made and if both are unsuccessful, the recipient will be allowed 5 business days to pick up the parcel at your local post office nearest to your shipping address.


Undeliverable orders

Occasionally orders are returned to us as incorrect address, a PO Box and hotel address, failed delivery attempts, refuse to pay tax/ refuse to provide ID copy/ unable to make import declarations or parcel refused by recipient.
When the delivery agent returns an undeliverable package to us, we only issue a refund by deducting the original shipping fee, handling fee and 25% of the value of products as re-stocking fee.
Marqueesole.com can re-ship orders that are returned to us as undeliverable or unclaimed. However, customers will be charged US$35/ US$38/ US$40 or US$48* for resend shipping fee per parcel.
* Re-shipping fee is based on the original shipping method used for your purchase.


Our Privacy Policy
You agree to our use of information about you as described in our privacy policy.


Copyright 2011 Marqueesole