FAQ


1. Are all shoes 100% authentic guaranteed?
Yes. All items are supplied directly by authorized dealers of respective brands in Hong Kong, China, Japan and USA. They are guaranteed 100% authentic.

2. After I clicked add to cart, no product show up in the shopping cart. Why?
Our site is tested running smoothly under Firefox 2 and 3, Internet Explorer 6, 7 and 8, Opera and Safari.

The shopping cart system requires the Cookies and JavaScript function in the browser please go to your browser's option and check if you have enabled the Cookies and JavaScript (both settings are on by default). If not, please enabled them and try again.

If you still cannot add the item to cart, please go to your browser's option to clear the cookies history as it may indicate the cookies was corrupted. And try again.
If the same problem occurs, please contact us to make your order. We will issue a PayPal invoice for you to pay for it.

3. Will I have to pay for import/customs tax?
We do not have any control over the customs tax imposed by your country. We can mark all outgoing parcels as GIFT at low value to avoid customs tax.

4. Can you mark my order as gift during shipment?
Yes, we can mark your order as GIFT at a low value per your request to avoid customs tax.

5. Why my order was canceled and refunded?
We only accept payments from PayPal accounts that are either Verified, or with Confirmed Address (normally consistent with your credit card billing address) by PayPal. Order will be considered as void, and canceled then refunded within 48 hours if the payment account does not meet the above requirement.

6. Can I cancel my order?
No. Once the order is made, it cannot be cancelled (including Pre-Order items). A restocking fee of 25% of the ordered value (excluding shipping and handling fees) will be charged upon order cancellation.

7. I received the shoes and don't like it, can I return the order?
No, all sales are final. No returns or exchanges.

8. I've received the shoes but the size doesn't fit? Can I exchange for another size?
As long as the shoes and size are available, you can send us back the shoes. Please note that buyer is responsible for all shipping charges involved in returning and resending shoes for size exchange.

9. The online tracking delivery status has shown “Pending customs inspection” for a period of time, what does it mean?
Your parcel is still pending in customs. Please contact your country's customs department for more information.

10. The online tracking delivery status is showing “Unsuccessful delivery”, what does it mean?
Tenant's presence at the shipping address is required for signing of parcel during delivery. If there is no one at the shipping address, the delivery status will be shown as “Unsuccessful delivery”. Only two delivery attempts will be made and if both are unsuccessful, the recipient will be allowed 5 business days to pick up the parcel at your local post office nearest to your shipping address. Please contact your local post office ASAP.

11. I didn't pick up the parcel on time and it was returned. What can I do?
If the recipient failed to claim the parcel within the allowed period, it will be returned to us and we will have to collect the same shipping charge from you again before we resend the parcel. Please contact us if your parcel is returned.

12. The item I would like to order is sold out, can I back order it?
Yes, but only for some models, some old and limited models may sold out everywhere in the market. Please try to provide us the product name, product number and size that you are looking for and we will try to locate you a pair if possible.

13. Do you ship to APO AE address?
Yes , we ship to APO AE Address.

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